We are happy to offer refunds or issue credit notes for any items with proof of purchase from H.Blyth & Co. that are returned in a saleable condition within 28 days of the receipt of your order. The return of such items is the full responsibility of the customer, and the goods must be securely packaged to ensure that they are returned to us undamaged. Shortfalls or order errors should be registered within 7 days by emailing sales@hblythco.com or calling 0161 236 1302.